Way to undo a Mailbox message deletion

star-wars-the-old-republic

If you accidentally sell something you didn't mean to, you can use the vendor Buy Back tab to recover the item without any more cost than what it was sold to you for.

But what can you do if you accidentally delete a mail from your mailbox? One that has items or credits in it? The "Delete all checked messages" and "Get all checked message attachments" are right next to each other in the interface, which similar sizes and icon emphasis, so it can be easily mistaken.

Is there any way to get back a deleted message, or at least the items/credits in one?

Best Answer

While it isn't possible to 'undelete' a piece of mail through the UI, GM's do have the ability to restore lost items or credits if you open a support ticket. There is a limit to the frequency with which you can request this service (three times in a six month period), and you can expect the whole process to take several days given the current support load GM's are facing immediately after launch.

To open a ticket, click on the Question Mark ('?') icon on the right hand side of the menubar at the top of your screen. You'll see a tab at the bottom labelled Request Help. Fill out a ticket, and submit it. You should have a response 'soon'.

N.B. If your experience is anything like mine, your initial ticket might be closed as a bug report, or some other such nonsense that indicates it wasn't read. In this case, submit a new ticket. Old Republic GM's have the ability to restore items, within the limitations I noted above, but their support system is currently very overloaded, and errors do occur.