Where/How to pick up the car I ordered on iFruit

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I have ordered a car for both Trevor and my online character. Both received the message saying that their order was ready and I had to pick it up at Los Santos Customs. I went there with each character, and I saw nothing. I looked for a trigger, or just the car, but nothing was there. I checked all of their respective garages, but nothing was there. I even tried to order another car for my online character while the PlayStation was off to see if that solved the problem. But it was no help. I didn't even get the text message for the second car. What am I doing wrong?

An additional note: My custom plates are not available either as far as I can tell.

Best Answer

You must take the vehicle to a LSC, then click to "process app order" in LSC.