Why does Broken Age crash on launch

broken-age

Broken Age opens for a few moments; then, before the end of the Double Fine logo, it gives me a "This program has stopped responding" message. Any ideas?

Best Answer

It could be many things, but one thing to check: your graphics card is actually turned on.

My system has NVIDIA Optimus; however, brand new games are often not on its list, so the video card doesn't activate.

To manually add a new game to its list (At least on my machine that is running Windows 7):

  • Make sure the machine is plugged in
  • Search for and open "NVIDIA Control Panel" (You can also right click the desktop to get to it)
  • In the treeview on the left, choose 3D Settings -> Manage 3D settings. If this option doesn't appear you may not have plugged in the machine. If it still doesn't appear, try rebooting.
  • Under "I would like to use the following 3D settings", switch to the "Program Settings" tab
  • Click "Add"
  • Navigate to the location of the new game. For Broken Age on Steam, my machine put it into C:\Program Files (x86)\Steam\steamapps\common\Broken Age; select the game .exe and click "Open"
  • Check the game now appears in the program list and is currently selected
  • From the dropdown just below the program list, switch it to "High performance NVIDIA processor".

If you don't have Optimus on your machine, other suggestions: Check all pre-requisites, e.g. video card drivers, DirectX, etc, are up to date...

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