I have MPEG-4 video files on my NAS device that play fine on my PC through Windows Media Player and VLC. However, the Xbox 360 won't play them and displays an error:
Can't play this content because it may not be supported.
Status code: 69-C00D002F
These video files were created using Corel VideoStudio X4. Other MPEG-4 files created by the converter feature of YouTube Downloader work fine.
MediaInfo displays the following info about the video files:
General
Format : MPEG-4
Format profile : Base Media
Codec ID : isom
File size : 119 MiB
Duration : 3mn 32s
Overall bit rate mode : Variable
Overall bit rate : 4 682 Kbps
Encoded date : UTC 2012-04-18 15:14:18
Tagged date : UTC 2012-04-18 15:14:18
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Main@L3.1
Format settings, CABAC : Yes
Format settings, ReFrames : 2 frames
Format settings, GOP : M=3, N=15
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 3mn 32s
Bit rate mode : Variable
Bit rate : 4 517 Kbps
Maximum bit rate : 5 000 Kbps
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 30.000 fps
Standard : NTSC
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.163
Stream size : 114 MiB (96%)
Language : English
Encoded date : UTC 2012-04-18 15:14:18
Tagged date : UTC 2012-04-18 15:14:18
Color primaries : BT.709-5, BT.1361, IEC 61966-2-4, SMPTE RP177
Transfer characteristics : BT.709-5, BT.1361
Matrix coefficients : BT.709-5, BT.1361, IEC 61966-2-4 709, SMPTE RP177
Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 3mn 32s
Bit rate mode : Constant
Bit rate : 160 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Compression mode : Lossy
Stream size : 4.06 MiB (3%)
Language : English
Encoded date : UTC 2012-04-18 15:14:18
Tagged date : UTC 2012-04-18 15:14:18
I have the "Optional Media Update" installed on the XBox.
Why won't the Xbox play the files?
Best Answer
Media files compatibility are not determined only by the container (ie, mp4) but also by the codecs used. Just because the codecs you use in the YouTube tool work with the Xbox, does not necessarily mean that those used by the Corel product will.
The supported formats for the Xbox 360 are listed on Microsoft's support page
You will notice that the "Advanced Video Coding" you have used is missing there, as that is in fact for MPEG-4/H264, rather than the MPEG-4 Part 2 that Microsoft have chosen to support.
I would suggest looking in the settings for your Corel Studio program and seeing if there's a choice for format/codec.