We just got Skyrim for Xbox 360. We tried to install the game to the hard drive, but when it reaches 58% a window pops up saying that the disk may be dirty or scratched. We also had a problem with it freezing on the loading screen when you begin a new game, but it started to work.
Why is this happening, and how can I fix the problem? All our other games work fine.
Update: well it freezes during the game and after we turned it off and put it back in to try again, the system said disk unknown. I think we will be taking it back, im guessing there is something wrong with the disk.
Best Answer
You either have a disc with a manufacturing defect (which does happen on occasion), or the "brand new" game that you were sold was actually a pre-owned game. In either case, the solution is to return the disc for refund or replacement.
(The latter is highly likely since most physical-disc retailers really, really want to sell their stock of pre-owned games. This leads to some location managers to require their employees to use scummy tactics at the point of sale to quickly "inform" the customer that the game is pre-owned without actually making it obvious that they're not getting a brand-new disc.)