Our Player's Handbook is quite literally falling apart. We've had it for about a year, but many pages simply aren't sticking to the binding. We take good care of it, we aren't throwing it around, we're just using it. Dozens of pages fall out at a time and it's not only frustrating to use, but disappointing to see.
I had heard that this was a common occurrence with the first printings for DnD 5e. Is that true? If so, what can I do about it as far as replacing or repairing it?
Best Answer
Yes, they had a problem with the glue they used for the first printing, is my understanding. Our first PHB was falling apart within weeks. We called WotC and they sent a Fedex call tag to pick it up, and replaced it for free, but it took 3 weeks, door to door. It wasn't the whole first printing that had problems. The replacement that we received was also content-wise the first printing (un-errata'd) but had an obviously more flexible glue used for the binding.
Our FLGS owner had originally been told that Wizards would only deal directly with customers, and not with him, regarding the defective books, which is why we went through Wizards directly. But when I told him that I'd read online that other gaming stores were able to replace the book for their customers, they called and asked again and were told that they could indeed replace defective books and would be compensated for them.
So, in the interest of not being without your book for 3 weeks, if you bought it locally, I'd suggest bringing it back. If they still copies in stock, you should be able to exchange it right in store.