DND-5e GM Techniques – Handling Player Disappointment with DM Expectations

dnd-5egm-techniquesproblem-players

I was not the DM in this session, it was my GF, but she does not speak English so I'm here to ask for all of us. We've faced an issue we can't seem to solve.

It was our 2nd game, none of us have ever played before. We were playing the Lost Mine of Phandelver and finally entered a room with a hostage in a cave. The goblins told us that they don't want to fight and proposed a negotiation. We had a jade statuette and one of the PCs told the goblins that we have it (The DM had said before that because it cost a lot, the goblins greedily wanted it).

After that, the goblins asked 20 gold coins and the statuette in exchange for the hostage. Since they had an advantage (3 PCs vs 6 goblins) I told the other players that this is a good price, despite having to give them almost all our gold, but one of my friends decided to intimidate them, roleplayed and rolled a natural 20. The DM said that the goblins seemed kinda worried, but since they had a huge advantage, they (only) reduced the price to just the statuette.

After that, my friend was visibly disappointed (and still is) almost to the point where he refuses to play anymore. We were tired at this point since it was our 6th hour or so, and I can understand his mood here.

When we discussed this situation after the game, he explained his point: he had rolled a 20 and this means (in his opinion) that goblins should have released the hostage without demanding any price because it was a 20. I tried to explain to him that it is up to the DM to decide the consequences of any players' actions, and in this situation, the DM decided not to give us more. But the player still thinks that the DM was not right in this situation and a 20 is a 20 and he is ready to even have arguments for this game situation. I tried to convince him that the goblins had a huge advantage here and it was not possible that they give us the hostage without any payment, but it seems impossible to convince him. He is upset by the fact that the DM is the final judge and it is the DM's responsibility to decide what happens next.

We've tried to find some solution on what to do in situations like this but did not come to anything.

What can we do?

Best Answer

The ruling seems very reasonable

Originally the goblins were at a reasonable advantage and knew it. Successful intimidation made it so they weren't that sure anymore, probably assuming that the PCs were more dangerous than anticipated, making them (supposedly) no easy victims. In this case, taking a more reasonable price in the negotiation seems very logical.

A natural 20 does not make the impossible possible

Your other player seems to assume that a 20 on intimidation makes any foe flee. However, a natural 20 does not make the impossible possible, a check should only be used if a positive result is possible. The possible result here was the goblins dropping their assumption of superiority, not them running away heads over heals.

From a rules perspective, natural ones and twenties are special for attack rolls (always miss or hit; PHB p. 194) but not otherwise (e.g. for skill checks). Of course a GM can apply something similar to ability checks, but RAW this does not happen.

You could more clearly communicate what the expected outcome is

When someone attempts to do something and a skill check is used you can (and in this case you probably should) decide beforehand what can happen. The player attempting the task can describe what the desired outcome is (goblins running away) and the GM can explain what they deem possible, either "yes, that would be possible on a success" or "no, the best you could do would be to make them reconsider the price". That way nobody can be wildly disappointed on a good roll.

Discuss about expectations

To avoid problems it is always useful to discuss what everyone expects from the game. You should ask if the player would be okay if they knew the best they could hope for, or if they absolutely need incredible things to happen on a natural 20. If it is the latter and the other participants cannot accept that, you might have to ask the player to leave. If the expectations are too different that is the only option. But trying to compromise first is almost always worth it.