Clone or deploy bot translation

botseinstein-botstranslationtranslation-workbench

I am using Salesforce bots.

I use translations, and I have added translations for all my bot dialogs and messages, for German, Spanish and French languages.

Now I want to clone the bot into a new version to update it.

Problem is: the translations are not copied with the clone command into the new version.

I have opened a case to Salesforce and got an answer:

we have found a Bug lodged for this issue with the R&D Teams- "W-11367773"…

So I am waiting, but who knows when this will be fixed

I have also tried to deploy this bot and bot version and translations with sfdx.exe, the problem is that in the translation file, each dialog and message have their own stepIdentifier and messageIdentifier and this identifier is different for each version since I have cloned it. so this is also not possible for copying the translations.

Question:

Any possible way to clone / copy / deploy translations of the bots into new versions / production?

Best Answer

W-11367773 is marked fixed and I believe was included in Summer '22 Patch 11 which should be in your org. You can check what patch your instance is on with the trust site.

As such, cloning new versions as you did should include translations which will help you in deploying. If they do not, and you're on a patch number for Summer '22 greater than 11, I would suggest following up on that case (or creating a new one).

To be specific, the issue was the number of translations for the version as it always attempted to include translations. The fix was related to handling larger number of translations in the clone process.

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Translations sound suspiciously close to Metadata API which means it's not accessible from Apex (at least not without some callout-like hacks). Can't you just use standard Translation Workbench? Export to Excel, let users translate, import back... sure beats crafting XML files.

Besides even if you had such possibility to modify translations from Apex - how do you plan to write a "metadata change sniffer" that'd "fire" every time a new picklist is added or existing one modified? Or that would detect the fact a new language was enabled in the system?

I believe "you're doing it wrong" ;) I think it makes more sense to leverage the fact Salesforce kept picklist name & value identical (so no way to configure system out of the box to have <select>...<option value="Y">Yes</option>...</select>). If you need this Yes/No somewhere else as Y/N - consider making a formula field?

EDIT

Translations metadata missing in Eclipse - check your package.xml. Mine contains (among others)

<types>
    <members>*</members>
    <name>CustomObjectTranslation</name>
</types>
<types>
    <members>*</members>
    <name>Translations</name>
</types>

("Translations" is for apps, custom labels etc) and my Opportunity-es.objectTranslation has correct data in it:

<?xml version="1.0" encoding="UTF-8"?>
<CustomObjectTranslation xmlns="http://soap.sforce.com/2006/04/metadata">
...
<fields>
    <help>Si es Indirecto, debe rellenar el campo de mayorista</help>
    <label>Directo / Indirecto</label>
    <name>Direct_Indirect__c</name>
    <picklistValues>
        <masterLabel>Direct</masterLabel>
        <translation>Directo</translation>
    </picklistValues>
    <picklistValues>
        <masterLabel>Indirect</masterLabel>
        <translation>Indirecto</translation>
    </picklistValues>
</fields>
...
<fields>
    <name>LeadSource</name>
    <picklistValues>
        <masterLabel>Advertisement</masterLabel>
        <translation><!-- Advertisement --></translation>
    </picklistValues>
    <picklistValues>
        <masterLabel>Customer Event</masterLabel>
        <translation><!-- Customer Event --></translation>
    </picklistValues>
...

Best Answer

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