I have created a Record-triggered Flow, set to be triggered whenever a record is updated or created and to run "every time a record is updated and meets the condition requirements".
I have added a Scheduled Path based on a StartDate field, plus 3 DAYS. It sends a reminder email.
The problem is that a new entry only appears in the Time-based Workflow queue not on any record update, but only when there is a new record created or an update to the StartDate.
Due to the settings, I would expect any update to run the flow and add an item to the Time-based workflow queue. And I need this to happen because I need to update a different field to cause existing records to have this email reminder added to the queue.
What am I misunderstanding here? Thanks.
Best Answer
Entries in the
Setup | Time-Based Workflow
using every time a record is updated and meets the condition requirementsAppear
Disappear
Adjust
Once the record has already generated the TBW events, changing any other field value on that record will not cause the flow to even execute, let alone any new TBWs to appear.
To solve your issue, some options: