How can I get "Attach Article" of "Insert Article into Email" from Knowledge search results from a Case?
On Case, Articles can be added from "suggested Articles". Is there a way to do the same with Knowledge Search results?
How can we link an article from Knowledge search result to a Case?
Best Answer
You cannot attach an article from the search result dropdown as you're typing as your screenshot shows.
You can attach articles using the dropdown next to the articles from the search results when you complete your search.
Use the Lightning Knowledge Component
As such, you need to do the following: