Is it possible to limit knowledge search results to a data category group in an Experience Site (help center)

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We've created an experience site designed to be a knowledge base/help center. The articles have public visibility, but we were hoping to create an experience site with member-only knowledge articles.

During setup, we limited the experience site to one data category group. This works fine for the on-page list components but the search component returns knowledge articles regardless of data category group.

Is there a way to limit this search to certain data category groups?

Best Answer

Found the answer to this. In order to limit what the global search component returns, we have to edit the profile that's viewing the search results. If it's a completely public Experience Cloud site, this means editing the guest user profile that's automatically generated as part of the site creation.

Editing the category visibility settings for this guest user profile then determines the articles shown when using the search component.

Related Solutions

[SalesForce] Knowledge article-data category filtering not working with translations

So, unless someone comes up with a solution related exactly to the articleType__DataCategorySelection situation posted above, this is what I have used to filter articles using WITH DATA CATEGORY clause and filtering with the top most data category level:

WITH DATA CATEGORY Topics__c Below All__c

Final SOQL (Article Type= Troubleshooting__kav ) :

SELECT ID, Title, UrlName, KnowledgeArticleId 
FROM Troubleshooting__kav 
WHERE Language = 'en_US'  
AND   publishStatus = 'Online'  
WITH  DATA CATEGORY Topics__c Below All__c
ORDER BY Title ASC

Best Answer

Related Solutions

[SalesForce] Knowledge article-data category filtering not working with translations

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