PORTAL_NO_ACCESS and Community Plus license

communitydigital-experiencelicenses

I've enabled digital experience in my org
I've created a digital experience in my org
I have Customer Community Plus licenses, but no Customer Community licenses in my org
I've assigned a custom Community Plus profile to the digital experience
I've added Role to my admin user, created Account, Contact records
I've enabled "Allow users to self-register"

Yet, when I try to create a community user either through self-registration or apex code – I get the same error: PORTAL_NO_ACCESS.

Similarly, a Contact record has no button to manually enable it as a Community user and the "Manage External User" configuration is missing from the profile settings.

My best guess is that Salesforce somehow requires the org to have at least one regular Community license, before it detects that there's indeed a digital experience in the org.

Is there something I'm missing?

Best Answer

Just had to create this list for colleagues the other day, so here are all the steps to set up a Community/Portal. Based on my reading of what you've done, it looks like maybe you need to Activate the Community.

Setup -> Users-> Roles and click Add Role under top level and choose name like Admin and Save
Setup -> Users -> Users -> Edit next to your preferred System Administrator User, choose just created Role, and Save
Setup -> Users - User Management Settings and enable Enhanced Profile User Interface (not absolutely necessary, but makes Profile updates easier)
Setup -> Users -> Profiles and click Clone next to desired Profile (e.g. Customer Community Login User) (fyi likely necessary since can't update Standard Profiles and your org probably has custom objects and/or fields)
If created new Profile, choose Profile Name like Customer Community Login User 1 and Save
If created new Profile, add Create, Read, Edit object permissions to relevant objects and fields
Setup -> Digital Experiences -> Settings -> Enable Digital Experiences = true and choose generic Domain Name and Save
You’ll be redirected (probably with alert with link) to Setup -> Digital Experiences -> All Sites
Click New and choose your template
Click Get Started, choose whatever Name, and then click Create. Wait for Portal to be created
Click Builder. Here you can drag and drop whatever you want. Then click Publish to make changes live
Click Administration
Go to Settings and click Activate
Go to Members and under Select Profiles, choose Customer dropdown, and add created Profile to Selected Profiles and Save
Go to Page Layouts on Contact and choose Contact Page Layout
Go to Mobile & Lightning Actions and drag Enable Customer User and Log in to Experience as User to Salesforce Mobile and Lightning Experience Actions
To create Community User for a Contact, make sure the Contact has an email, has Account Name/Account set, and then click the Enable Portal User button and fill out the User and Save
To log in as that Contact, click the Log in to Experience button on the Contact

If anyone has any suggestions or updates to this list, please let me know, and I'll update it!

Related Solutions

[SalesForce] Sharing records from Customer Community user to Customer Community Plus users

I finally managed to root out the cause of the problem, which was the weird fact that a record owned by a Community user can't be shared (not even manually).

I found out when I tried to view the Sharing using the button on the record and figured there was no Add button in the next screen. Reading this comment I got on the right track.

In the end was easily solved by transferring the ownership to a Salesforce (Default) user.
Furthermore I had all logic of creating the actual shares moved to a every minute running Schedulable (doing the DML in a following Queueable). This way the whole sharing operation is executed by a System Administrator user.

After this the error didn't reappear.

[SalesForce] How to setup custom Self-Registration on Salesforce Community

I answered that question to which you refer. Here's my answer from other there..

The Guest user assigned to new accounts created by community self-registration has no role. I solved this problem by adding logic to the Insert Before trigger on the Account object that reassigns accounts owned by this user to a "real" user. You may want to come up with a more elegant method that doesn't embed record Id's, but this should work.

trigger AccountTrigger on Account ( before insert ) {
    if (Trigger.isBefore && Trigger.isInsert) 
        AccountTriggerHandler.beforeInsert(Trigger.New);
}

public without sharing class AccountTriggerHandler {

    public static void beforeInsert (List<Account> accounts) {
        system.debug('AccountTriggerHandler.beforeInsert accounts: ' + accounts);
        Id guestId = '0056A00000zzzzzzzz'; // the Id of the Guest User in the community
        Id defaultOwnerId = '0056A00000zzzzzzzz'; // the Id of a "real" user
        for (Account account : accounts) {
            if (account.OwnerId == guestId ) {
                account.OwnerId = defaultOwnerId;
            }
        }
    }
}

I believe the real answer to your quest is to create a multi-step VisualForce wizard that creates the account/contact records in one method, and then creates the user you're looking for in the next step. When you get the second step, you should be able to add that contact to a community because you've set Account.OwnerId to an owner with a role in the Account Trigger.

Best Answer

Related Solutions

[SalesForce] Sharing records from Customer Community user to Customer Community Plus users

[SalesForce] How to setup custom Self-Registration on Salesforce Community

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