[SalesForce] Add a default bcc email in send email page

In the send email page by clicking the send an email button in the activity section of a custom object, the user can manually put the bcc address. But our requirement is to add a default one for our company's support team.

Is that supported by Salesforce and how can we achieve it?

Best Answer

There are no global or organization wide settings available to add default BCC for all emails.

Individual users need to setup through

Setup ->Email->My Email Settings

You need to educate users to do this.

bcc email

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