[SalesForce] Adding case history to the Case object

I have seen case history as related list on the contact record. I would like to know how we can add the case history as related list on the case record.

Best Answer

From your 'answer' on your question that includes screenshots, the related list that your client is seeing when looking at the detail page for a Contact has nothing to do with history tracking.

The Cases related list that appears on a Contact is simply the Cases related list. It is not showing any history of the case, but rather the current state of a related case.

What you are asking for is, strictly speaking, not possible.

If you had a self-relationship field (i.e. a lookup to Case on the Case object), you could have a similar related list appear on the Case, but I doubt that is what your client is asking for.

What I believe your client is asking for, based on the small amount of description that you've given us, is to see a summarized view of the case, displayed on the case itself...which makes very little sense.

You could achieve something similar using a custom visualforce page, but again, why would you (or rather, your client) want to display the exact same data on the same page, twice?

I highly recommend that you have a conversation with your client to determine what they actually need (because what they've asked for makes no sense, much like the video the expert on youtube).

If you don't clarify requirements and set expectations (i.e. just nodding and saying 'yes' to everything the client says), both parties will end up disappointed.

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