[SalesForce] Approve record through email: from/Reply address has only current user email address

i am implementing the approval process where the user will approve/Reject through email only.

I have enabled all the required configuration in Sandbox (Developer Pro).

  • Enabled 'Enable Email Approval Response' in approval Settings.
  • User profiles are API enabled
  • I have assigned proper email templates

when i have submitted the record for approval process. approvers getting email notifications, if the user replies to the email with 'Approve' it is not reflecting in the saleforce record.

i noticed that the reply email address is not the service email address which normally generated for approval process email notifications.

Can someone help me to identify the issue?

Thanks in advance

Best Answer

I have seen this issue myself - if the recipient/approver has an email domain other than the email domain of the sender of the approval request, SFDC won't allow email approvals by that recipient.

For example, you may have email forwarding going on in your mail server so that emails sent to joe@foo.com are forwarded to joe@bar.com; Joe@bar.com won't get the SFDC built-in reply custom address.

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