We have a private Salesforce Community built on Spring 16 Napili community template. Regular community members are not able to see articles. We followed the steps from this question for the custom Customer Community profile these users are using, but this has not helped. That is, we have verified the profile has read access to the Article Type.
We have also made the data categories visible to this profile.
What else do we need to do to make the articles visible?
Best Answer
Check the data categories visibility. Also, check to see if the articles are published to the Customer channel.