I'm trying to assign a profile to a user, this user is the "Automated Case User" and I'm getting this error:
Error: This user, as the Automated Case User, must have the "Modify All Data" and "Send Email" permissions. Select a profile or assign a permission set with these permissions enabled.
I've checked the Case object settings on the profile and it includes the "Modify All Data" I've also checked the Application Permissions and System settings and marked all the email related options.
Any idea why I'm getting this error?
Best Answer
You set the Automated Case User in the Case Settings, make sure the user you are trying to change the profile on is not designated there.
Setup > Customize > Cases > Support Settings > change the default.
You may also need to change the default lead user
Setup > Customize > Leads > Web-to-Lead
Hope this helps!
B