In Salesforce Classic, my users had the "Change Status" button on their list views, which would change the Status of multiple cases regardless of record type:
Now it seems that in Lightning, there is only one way to update Status values in mass, by specifying a Case Record Type in the List View filters and using the inline edit available once that filter is active:
Is there any way to create a custom button or Lightning Action that will update the Status of multiple cases on a List View like my users had in Classic?
Best Answer
Yes, you can set up Mass Quick Actions. In the Object Manager, first go in and create a Quick Action, then add it to your Search Layout. This allows you to create custom Quick Actions for (most) list views and objects.