[SalesForce] Cannot redirect to a WEB URL from push notifications

We need to build a push notification that redirects to a web link when you click it. Anyway, when I create a push notification from the content builder, I have an option to select an open behavior, so I choose "Go to Web URL" and enter the URL:

When I receive the message on my phone (one plus 6 if it matters) and click it, it redirects me to the app, and not to google.
How do I fix the redirection behavior of my push notification? thanks.

Best Answer

While Zak's answers isn't incorrect, it does require a bit more discovery once you click the links he provided.

To be specific to the original question, in the Android SDK you will need to provide an implementation of the NotificationLaunchIntentProvider during the initialization of the SDK. In this implementation, you can build out the PendingIntent that will be used when the notification is clicked. For push messages containing OpenDirect URLs you can return something along the lines of:

PendingIntent.getActivity(
  context,
  requestCode,
  Intent(Intent.ACTION_VIEW, Uri.parse(notificationMessage.url())),
  PendingIntent.FLAG_UPDATE_CURRENT
)

However, as a security best practice, I would suggest that you check the URL in the notification and make sure it is whitelisted for your application.

More details on using the NotificationLaunchIntentProvider and how to provide one during SDK initialization can be found here: https://salesforce-marketingcloud.github.io/MarketingCloudSDK-Android/notifications/customize-notifications.html

Related Solutions

[SalesForce] Android Deep linking from ET Push Notification

The issue here is that once the SDK receives the Builder from your method it will also call Builder#setContentIntent which will override the Intent you originally set.

A workaround for you would be to register an implementation of ETNotificationLaunchIntent that returns a null Intent.

ETNotifications.setNotificationLaunchIntent(new ETNotificationLaunchIntent() {
  @Override public Intent setupLaunchIntent(Context context, Bundle payload) {
    if (TextUtils.isEmpty(payload.getString("link"))) {
      return null;
    }

    //Allow other notifications to work as expected.
    return ETNotifications.setupLaunchIntent(context, payload);
  }
});

If the SDK finds that the launch intent is null it will not override the Intent set on the Builder.

One additional note: If you want to get analytic data for notification opens you must first add the payload to the Intent you created, then use ETNotifications.createPendingIntentWithOpenAnalytics when creating the PendingIntent for the Builder.

        contentIntent.putExtras(payload);
    builder.setContentIntent(ETNotifications.createPendingIntentWithOpenAnalytics(context, contentIntent, true));

Cannot handle OpenDirect push notification when iOS app is not launched

SFMCSdk.mp.setURLHandlingDelegate(self) should be set only after successful initialization of the SDK.

For opendirect, when app is not in launched state, the SDK instance will be lost and hence when you launch the app the SDK starts initializing again along with the other application lifecycle events and hence SDK get into "Initializing" state.

Hence, The notification object should be held in the application in memory variable when the app is launched through remote notification and set it to the marketingCloudSDK after the SDK's operational status is "Operational" using SDK's method below:

SFMCSdk.mp.setNotificationRequest(notificationRequest).

Note: If in SceneDelegate, may have to handle it in below function as

func scene(_ scene: UIScene, willConnectTo session: UISceneSession, options connectionOptions: UIScene.ConnectionOptions) {
     if let response = connectionOptions.notificationResponse {
                   
        self.notificationRequest = response.notification.request
       }
 }

if in Appdelegate, should be handled in

 func application(_ application: UIApplication, didFinishLaunchingWithOptions launchOptions: [UIApplication.LaunchOptionsKey: Any]?) -> Bool 
{
 }

Hope this helps!

Thanks, Prakashini

Best Answer

Related Solutions

[SalesForce] Android Deep linking from ET Push Notification

Cannot handle OpenDirect push notification when iOS app is not launched

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