[SalesForce] Certification Test Suspended – Image Mismatch – How to do

I sat for the ADM 201 certification, due to technical issues i couldn't complete the test, i had a chat with the online support team, he relaunched my test and when i clicked on relaunch, it asked me for the photo, and i took the photo, it said a photo mismatch and the test got suspended (this is ridiculous, how can it be a mismatch) and it says to contact the program manager for information on rescheduling the exam.

I opened a case and yet to get a reply from them. Is there anything else I should do? How long does it take to get the rescheduled date. Thanks.

Best Answer

In addition to opening a case you might consider the following supporting channels, first emailing certification@salesforce.com, and as @DanielHoechst mentioned sending a tweet to @SalesforceU. I've worked with certification from time to time, and things can get very busy during some exam periods, so please be patient if they don't get back to you right away.

Related Topic