[SalesForce] change email content without stopping a journey

I've created a journey in salesforce marketing cloud to send a set of emails. This journey is currently active & running.

I want to do some changes in existing content of one of the email (for example I want to change url of CTA button).

  1. If I go to content builder & change content of that email. Will it reflect in ongoing journey?
    or
  2. I need to stop existing journey and create a new version with updated email content.

Which one will work?

Best Answer

You don't need to stop the journey in that case. Each email activity in Journey Builder creates a triggered email interaction in the background, that you can publish the changes to.

There are two ways to do this:

Option 1 (Source: SFMC Documentation: Update an Email in a Running Journey):

  1. In the running journey - hover over the email activity.
  2. Click "View or Update Activity"
  3. Click through to the last step of the activity and click "Done".
  4. Exit the activity.

Option 2:

  1. Navigate to Email Studio > Interactions > Triggered Emails > Journey Builder Sends > [Your Journey] > Version [Your Journey Version]. There you will find all email activities of your journey.
  2. Check the boxes next to the emails you like to update and click the "Pause" button, which will temporarily pause the email sends (no sends will be lost, all sends in the meantime will be queued).
  3. As soon as the activities have been paused, check the boxes again and click "Publish Changes".
  4. After you see the success-message, again check the boxes and click "Start/Restart".
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