So I'm kinda new and skilling up into coding and developing in Salesforce — also here 😉 — Live Agent is the first app I work with and it's so interesting!
My lack of experience breaks me a bit and now I'm wondering if including the Live Agent chat page is possible directly within the website.
Exemple:
An automated invitation button is set: it slides up on the webpage, when the user approach it's mouse the image grow bigger asking the user if he wants to chat with an agent. If the user click, the popup transforms into the Live Agent chat page. Sort of what Olark does actually.
Is that something that can be done with Live Agent?
Thanks for your help!
Niko.
Best Answer
you're going to have to use a lightbox or something similar, and create a custom visual force page for the pre-chat invitation - which then turns into the chat screen - you wouldn't have to put in the collection fields - you could just show an image if you wanted.
http://iwritecrappycode.wordpress.com/2013/10/29/salesforce-live-agent-review-customization/
There's a GREAT sample of a custom prechat page in visualforce. Create that, use that as the lightbox page, and then after they click submit there - that lightbox will turn into the chat screen. It's a little convoluted, but that's how we're doing it.