After changing sharing settings for Cases and couple other objects to Private, i can't see "Close Case" button, but only in lightning/community.
In classic it's where it should be.
I'm doing all this on standard administrator profile, with some permission sets.
I also have custom object lookup on cases, but i have access to all of its fields etc.
Any idea what would cause this?
Customer Community licences use the OWD and another feature on the Community of the Sharing Sets. Salesforce documentation
I have been able to reproduce the problem and have found a work around - if the user creates a case from the Account page using the new button on the related list it allows them to save the case.
While if I try from the Cases Tab and use New then add the account in the lookup I get the problem.
Best Answer
Standard "Close Case" button is not supported in Lightning. https://success.salesforce.com/ideaView?id=0873A000000cMWbQAM