[SalesForce] Could not find the ‘Customer_Interactions’ feed filter on the Case layout. Ensure that your org is not using Record Types for Cases

I am working on the Using Feed Filters to Manage Your Feed module on Trailhead and facing the below issue. How do I add feed filter to custom layout?

Create a Feed filter and Add it to the Page Layout

I created this filter:

Feed Filter Detail

Best Answer

I had to follow below. Done ! This works

Adding Filters to the Case Layout Page To add a standard feed filter to your case layout page:

  • From Setup, enter Cases in the Quick Find box, then select Page Layouts.
  • Click Edit next to the case page layout that you want to add feed filters to.
  • Click Feed View. (Hint: It’s in the top right menu.)

enter image description here

  • Scroll down to Feed Filter Options. Where it says Select Filters, you’ll see two lists: Available and Selected.
  • Select a feed filter from the Available list and use the right arrow to move it to the Selected list. You can change the order of filters using the up and down arrows.

enter image description here

  • Save
Related Topic