[SalesForce] Einstein Chatbot Agent Offline in Community Preview

I have set up an Einstein Chatbot, and I would like to test it in my community preview, however, it says: "Agent Offline", and I cannot get it to activate when previewing the community.

Here is the setup:

  • Enable Einstein Bots
    Einstein bot
  • Enable Chat
    chat
  • Create a new Chat Deployment
    Chat Deployment
  • Create a new Chat Button
    chat button
  • Create a new Queue (Because it was required in the previous step?!)
    Queue
  • Setup a new Routing Configuration (Associate to previous created Queue)
    add routing configuration
  • Create new Embedded Service Deployment & Activate Chat
    add embedded service deployment
  • Create a new Bot, and add a Chat channel with previously created Chat Deployment (This is labeled "Deployment" – thought this was Chat Deployments but it only lists Chat Buttons!?
    Add chat bot channel
  • Add to community builder, to the "Theme Footer" region, selecting BotAgent (the name of my Embedded Service Deployment as Chat Deployment:
    add to community
  • Open "Preview"
    chat bot offline

Other Notes
– I am previewing as System Administrator
– I have seen the bots work in other previews
– I have added Chat User license to my user

Best Answer

Go to overview of your einstein bot --> channels --> select you channel (edit it) then uncheck the "Required agent online" checkbox

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