I have set up an Einstein Chatbot, and I would like to test it in my community preview, however, it says: "Agent Offline", and I cannot get it to activate when previewing the community.
Here is the setup:
- Enable
Einstein Bots
- Enable
Chat
- Create a new
Chat Deployment
- Create a new
Chat Button
- Create a new Queue (Because it was required in the previous step?!)
- Setup a new Routing Configuration (Associate to previous created Queue)
- Create new Embedded Service Deployment & Activate Chat
- Create a new Bot, and add a
Chat
channel with previously created Chat Deployment (This is labeled "Deployment" – thought this was Chat Deployments but it only lists Chat Buttons!?
- Add to community builder, to the "Theme Footer" region, selecting
BotAgent
(the name of my Embedded Service Deployment asChat Deployment
:
- Open "Preview"
Other Notes
– I am previewing as System Administrator
– I have seen the bots work in other previews
– I have added Chat User
license to my user
Best Answer
Go to overview of your einstein bot --> channels --> select you channel (edit it) then uncheck the "Required agent online" checkbox