I have created an email template using {!Contact.Name} merge field to display conatct name. Object XYZ__c has a lookup field MyContactLookup__c. I have created workflow on object XYZ__c on record creation to send email. I have selected Related Contact – MyContactLookup__c as recipient. But when i create a record of that object with some selected contact, the email is sent to the same contact but does not display CONTACT NAME.
Please Help! I have tried it many times but it appears the same.
Best Answer
You need to update your email template and update the merge field to use
{!XYZ__c.MyContactLookup__c}instead of{!Contact.Name}. I have just tested it and the email has Contact name, the lookup you would use on theXYZ__cobject, properly filled.