I received an email from Client@Example.com.
In conjunction with the Email-to-Case function, our Assignment Rules and Round-Robin Apex code dictate that when email is sent to our company using MyMailQueue@myCompany.com, create a case and assign that case to a queue called MyMailQueue.
Other than stepping through the assignment rules and Apex code, is there another way to see that the case was created because mail was sent to the address above?
In other words, I'm looking for a way to see that the email address above is definitely the one that was used because we use several different email addresses in Email-to-Case.
Best Answer
Off the top of my head, three solutions come to mind - all point and click
In Email to Case setup, do one of the following:
Email-A, Email-B, etc
. Display on page layoutCompleted Email2Case-A, Completed Email2Case-B, etc
. Inspect Activity History listEmail2Case always creates a new Case if there's no threadId. The above should allow identification of which path was taken