Suppose that I have received a Case from a mail sent from example@example.com.
Suppose that I have enabled the ThreadID on Setup–> Customize–> Case–> Email-to-Case.
Then, when I am on the Case created on my org, where can I see the ThreadID?
Suppose that I have received a Case from a mail sent from example@example.com.
Suppose that I have enabled the ThreadID on Setup–> Customize–> Case–> Email-to-Case.
Then, when I am on the Case created on my org, where can I see the ThreadID?
Best Answer
Thread Ids are generated only for outbound emails from within the case. Since you have enabled thread ids, you should start seeing them on the Email related list once you send out emails regarding the case.
The thread ID will be in the form: ref:XXXXXX.XXXXXXXXX:ref
Read more about it here