[SalesForce] Flow Error – Apex CPU Time Limit Exceeded

Debugging a CPU time issue is probably one of the more frustrating things to try to track down and resolve.

One thing to keep in mind here is that the line of code that your error points to isn't necessarily the problem, it's just where you happened to go over the CPU limit.

Measuring CPU time usage is more of a pain than, say, Query Rows (since each query that gets run tells you how many rows were returned). You can look at the USAGE_LIMITS statements in your debug log to get a rough idea of what's taking time to run, but beyond that I think you just need to add some System.debug(Limits.getCPUTime()); to track down where your issue lies.

It might be important to see your Utils class (at least the code and appropriate context for the methods that you're using) too, but I get the feeling that the issue is in how you're looping over records.

Code that looks like the following can be a red flag:

List<MyObject> otherRecords = [SELECT Id, Thing__c, etc... FROM MyObject];

for(TriggerObject triggerRec :trigger.new){
    for(MyObject otherRec :otherRecords){
        if(triggerRec.field == otherRec.field){
            // do work
        }
    }
}

If you have 200 records in trigger.new, and 400 records from the other query, you end up iterating 200 * 400 = 80,000 times. Even if the work you're doing in each iteration is small/fast, when you get into tens of thousands of iterations, it starts to add up.

The normal recommendation to get around that is to make use of collections, and iterating over the object you're trying to compare against in a loop outside of the loop over your other records.

List<MyObject> otherRecords = [SELECT Id, Thing__c, etc... FROM MyObject];

// The key of the map doesn't need to be an Id, but it's typically that or a string
// If you only care about the fact that such a value exists, and don't need to extract
//   data from a particular record, then a Set<String> would suffice.
Map<Id, MyObject> commonRelationshipToMyObj = new Map<Id, MyObject>();

for(MyObject myObj :otherRecords){
    commonRelationshipToMyObj.put(myObj.relationship__c, myObj);
}

for(TriggerObject triggerRec :trigger.new){
    if(commonRelationshipToMyObj.containsKey(triggerRec.relationToSameObject__c)){
        // do work
        // The specific MyObject record that shares the key value can be pulled from the
        //   map using .get() if you need it
}

With this approach, you only end up looping 200 + 400 = 600 times.

For your checks against Account, you can pretty much use the second code snippet as-is (make yourself a Map<Id, Account>, loop over Account records to populate that map). The call of your Utils class to check for the same Id could be removed. You can get the specific Account to pass to your other Utils method call through the map (if it exists).

The check against Contact records needs a little creativity to make the pattern we used for the Account checks work, but only just a little creativity.

While it's generally not recommended to use SObjects as the key in a Map or Set, doing just that is very helpful if you're trying to match multiple fields on an SObject (i.e. making something similar to a composite key).

The general idea is this:

// Setting up a Map<SObject, List<SObject>> here for safety
// If you're not working with Ids or some other unique identifier, it's possible that
//   you could have multiple records that have the same values you are trying to compare against
Map<MyObject1__c, List<MyObject1__c>> obj1CompositeKeyToMyObjects = new Map<MyObject1__c, List<MyObject1__c>>();

for(MyObject1__c myObj: myObjList){
    // We use the SObject constructor here because it's fast, convenient, and
    //   allows us to set the Id field (if we need to do that).
    // We aren't going to insert/update any of our partial objects, we're just using it as
    //   a convenient (and stupidly fast) way to do object comparison.
    // The idea here is that myObj contains more than just 2 fields, but we only want to
    //   do a comparison against these 2 fields
    // Using multiple fields in the "key" object is the same as matching field1 AND field2
    // If you want to compare field1 OR field 2, you'd make a partialObject with one field or the
    //   other populated
    MyObject1__c partialObject = new MyObject1__c(
        Field1__c = myObj.Field1__c,
        Field2__c = myObj.Field2__c
    );

    // Maps and Sets determine if an item exists in it already by hashing the data
    //   that you try to pass as the key.
    // For SObjects, this means every populated field (even if it's populated with null)
    //   gets included in the hash.
    // Part of why this is normally dangerous with SObjects is that doing DML or updating
    //   a single field after using it as a map key can make the values for that particular
    //   map key inaccessible.
    // As a side note, this pattern, checking if a key exists, and putting a new object into
    //   a map if they key doesn't yet exist, is a good way to populate maps
    if(!obj1CompositeKeyToMyObjects.containsKey(partialObject)){
        obj1CompositeKeyToMyObjects.put(partialObject, new List<MyObject1__c>());
    }

    // The reason why it's a good approach is because it allows us to use this one line
    //   to update the map value regardless of whether this is our first time encountering this
    //   particular map key or not.
    obj1CompositeKeyToMyObjects.get(partialObject).add(myObj);
}

for(OtherObject__c otherObj :trigger.new){
    // Here's the nice part.
    // If we can perfectly reconstruct the information we used to generate any key for
    //   obj1CompositeKeyToMyObjects, we can use .containsKey() to accomplish the same thing
    //   as explicitly comparing fields does.
    MyObject__c testKey = new MyObject__c(
        Field1__c = otherObj.FieldA__c,
        Field2__c = otherObj.FieldB__c
    );

    if(obj1CompositeKeyToMyObjects.containsKey(testKey)){
        // comparison succeeded, pull the list of matching values from the map
        //   and do whatever work you need to do
    }
}

Yeah, there's some extra hoops to jump through there, but the important point is that this allows you to avoid doing a bunch of extraneous looping when you don't have a unique identifier to use in a comparison (as is the case with your check against Contact records)

Bonus tips

There's an (arguably) easier way to get records from a specific period of time using Date literals.

Specifically, WHERE CreatedDate >= N_DAYS_AGO:30

N_DAYS_AGO might not be documented, but it is available. The closest documented date literal to that would be LAST_N_DAYS

You also might want to check your leadIsConverted = false towards the end of your code. It might undo the work you're trying to do (it would set all your leads to leadIsConverted = false)

CPU time limit is exceeding due to processing of large number of records with given logic. https://welkinsuite.com/blog/how-to-get-past-apex-cpu-limits/

Apart from this, you can call Batch class from Process builder or Trigger. You can try with Batch from Trigger and run it Async. Using Code you can put your logic to filter out only those records need to be updated.