[SalesForce] Help with Superbadge Service Cloud Specialist step 4

I have tried to find the answers in the Community but am still struggling. Can anyone help? I keep getting the "Challenge Not yet complete… here's what's wrong: Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." on Challenge 4 of the Service Cloud Specialist and I am going around in circles 🙁

I have:

1: Enabled Email-to-Case and set it up to enable On-Demand (https://screenrec.com/share/VfHQk4sr0M)

2: Setup the Auto-Response (https://screenrec.com/share/UXwy9EfQs1)

3: Created a Service Channel and set it up as "Stormy Cases" (https://screenrec.com/share/XHsalmgbQn)

4: Enabled Omni-Channel and set it up (https://screenrec.com/share/5RkaGLf1UP)

5: Setup Presence Statuses (https://screenrec.com/share/a8LQfXuPNn)

6: Setup Presence Decline Reason (https://screenrec.com/share/5nyv9feL8d)

7: Setup Presence Configurations (https://screenrec.com/share/GP5ZYhtBMn) which all have the Assigned Profile "Cloud Team Technical Support"

8: Added Omni-Channel to the "Cloudy Support Service Console" App (https://screenrec.com/share/rK1hMqnVdX)

I feel like I've overcomplicated it, but can't seem to work out what's not right. I even redid the Omni-Channel modules and must be missing something really basic 🙁

Any ideas?

Cheers, Nat

Best Answer

You didn't add routing configurations. Please add and check once again. I followed your steps and adding routing configurations as an extra step. I was able to clear the challenge

Related Solutions

[SalesForce] Stuck on Data Integration Specialist badge 7 step

As per Data Integration Specialist Superbadge - Step 7 issue, there appears to be an issue with the web service returning:

{"timestamp":1500520484619,"status":500,"error":"Internal Server Error",
 "exception":"java.lang.OutOfMemoryError","message":"unable to create new native thread","path":"/ws"}

Rather than the expected SOAP response. Or even a valid SOAP fault message.

You will need to wait for the Trailhead team to address this issue.

Update The service now appears to be returning a valid response.

[SalesForce] Data Integration Specialist Superbadge – Step 7 issue

Being a superbadge, particularly one that is now tied to an Salesforce University credential, I'm reluctant to give the full details of how to pass this challenge.

I can confirm that I got a very similar response from the web service when testing it from SOAP UI:

HTTP/1.1 500 
Server: Cowboy
Connection: keep-alive
Content-Type: application/json;charset=UTF-8
Transfer-Encoding: chunked
Date: Thu, 20 Jul 2017 03:14:44 GMT
Via: 1.1 vegur

{"timestamp":1500520484619,"status":500,"error":"Internal Server Error",
 "exception":"java.lang.OutOfMemoryError","message":"unable to create new native thread","path":"/ws"}

That JSON response seems to be particularly relevant. Is suspect there is something broken on their end. I've reached out to the Trailhead team about this. You could also use the feedback link provided directly in Trailhead.

I'd suggest focusing on the automated test cases and ensuring that they assert the correct outcomes.

Update

Just tried exactly the same request again today, it is looking much healthier.

HTTP/1.1 200 
Server: Cowboy
Connection: keep-alive
Accept: text/xml, text/html, image/gif, image/jpeg, *; q=.2, */*; q=.2
Soapaction: ""
Content-Type: text/xml;charset=utf-8
Content-Length: 282
Date: Tue, 25 Jul 2017 21:59:38 GMT
Via: 1.1 vegur

<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"><SOAP-ENV:Header/>
  <SOAP-ENV:Body>
    <ns2:billProjectResponse xmlns:ns2="http://salesforce.com/th/invoice-web-service"><ns2:status>ok</ns2:status></ns2:billProjectResponse>
  </SOAP-ENV:Body>
</SOAP-ENV:Envelope>

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