I have a datetime field on my case object that gets set by a trigger based upon the value selected in another lookup field on my case.
I need this field to display on the case details once the case has been saved and it should be editable from there.
However when the case is being created the user should not be able to edit the value and therefore I want to remove it from the Create New Case screen but have it remain on the Case Details page.
It seems as if the Create New Case fields are controlled by the same page layout that controls the case details. Is there a way I can remove the field from the Create New Case screen but remain in the case details?
Many Thanks
Best Answer
I have two solutions for you, though I am not particularly happy with either of them (but both would do the trick)
I am, for the most part, a proponent of teaching the business to ignore a field (if that's all there is) to keep the solution simple. But if your users are adamant, then either of the solutions above gets you there.