We are using Case Feed and Email To Case. I am trying to figure out what the default value of 'From' is, it seems to be different from Case to Case.
We are using Case Feed and Email To Case. I am trying to figure out what the default value of 'From' is, it seems to be different from Case to Case.
Best Answer
From Our support teams need to send from different email addresses: (my emphasis)
That could certainly explain why users from different departments are getting different default from addresses.
There is also Email to Case: Default FROM Address when Replying to an Inbound Email Message: