I have two page layouts. One is for Customers, the other is for Partners.
I have two Partner Fee fields. One is on the Customer page layout, the other is on the Partner page layout. They are both picklists.
These two layouts are connected by a lookup field, "Partner", which is on the Customer layout.
I need the value inside the Partner Fee Field on the Customer layout to match that of the Partner Fee Field on the Partner layout, but I also need it to be editable. So if I chose to make the Partner Fee 10% for a Partner (let's call this partner, "Test"), the Customer that "Test" is connected to via lookup field should then have a Partner Fee of 10%, too. But I could change it to 40%, if I wanted to.
To achieve this, I've tried a process builder with multiple field update flows and several workflow rules (as there more is than just one value inside the picklist field, Partner Fee). But it's not working; I feel like I'm missing something obvious. Can I even do this in a workflow or process builder?
My workflow rule criteria is:
ISPICKVAL( Partner__r.Partner_Fee__c, "10%")
My workflow action is a field update, that updates the Partner Fee field on the Customer layout to read "10%" too.
So my question is, can anybody see what I'm doing wrong?
Best Answer
I would say you have a few options here. My first choice would be a formula. Make it
Text
type and then just use:If you decide formulas aren't right for you and prefer to go the
Workflow Rule
route, that is still the formula you would need to use in aWorkflow Field Update
as well. In such case, your criteria there should simply be:You will need to implement
Process Builder
to sync the value back down to the childCustomer__c
records whenPartner_Fee__c
changes on thePartner__c
record. There are many steps involved here, but the ones that may be tripping you up are:Partner_Fee__c
changes.Update Records
and select the child relationship.Field
you want to update and use updateType
ofFormula
TEXT([Account].Partner_Fee__c)