I am running a report and exporting a .csv for use with our mail system.
The mail system uses comma delimiting, this causes an issue with merging when it encounters a comma in the Organization column.
For instance, If the Organization column contains Company Name, Inc. for a specific record then the merge will place Company Name in the Org column and Inc. in the following Lead Source column.
Can I setup Salesforce to escape the commas in some way, or can I configure it to use a different delimiter method for exported .csv, like pipes?
I just did a quick Export as CSV test from a report. All the export values were wrapped by double-quotes.
This should indicate that the comma in the company name isn't a delimiter. What is the mail-system? There might be something wrong with their CSV implementation.
From RFC 4180: