[SalesForce] How to make sure that an oppty is created upon lead conversion

Once a lead is converted, there is a special oppty that is created, which is related to the converted lead. This is mostly used by marketing for lead-to-cash reports.

What happens with our salesteam, is that they do not create an oppty once the lead is converted.

This causes marketing to "loose" data.

How can I make sure that the oppty will be created upon conversion?

In the past, the conversion page was uneditable. SF help pages offer the opposite of my need: How to make sure that an oppty will NOT be created.

I want to hide the checkbox – so an oppty will always be create.

Can I?

Best Answer

You cannot hide the checkbox on the conversion page. You can however prevent conversion without an opportunity using a validation rule on Lead (Setup -> Customize -> Leads -> Validation Rules -> New). Give your new rule a name, and set the error condition formula to IsConverted && ConvertedOpportunityId == null. Set an error message, for example, 'All converted leads must have an opportunity. Please uncheck the "Do not create a new opportunity box" and try again.'

Related Topic