[SalesForce] how to post the value from a rich text field to chatter through the process builder

We have a custom object and want to post to chatter when a new record of this type is created. We do this via a Process Builder flow.

This works well for most fields.
However, we also have a rich text field (a comments field) that we also want to have posted along in the post.

It seems all formatting breaks and that the html is posted like plain text in the chatter post. I did read already somewhere that not all html is supported in a chatter post but even html that IS supported like also doesn't work.

Is there any way to fix this?

Best Answer

From memory you can turn rich text editing for chatter posts on and off. Are you sure that you have have it enabled in chatter?

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[SalesForce] Converting Long text area to Rich Text area does not interpret the the HTML tags

The Workflow Field Update also loses the markup so best to stick to Apex Trigger solution

Small Logic to help with

String mailbdy=c.LongareaField__c;
String body=mailbdy.unescapeHtml4();
c.RichareaField_c=body;

[SalesForce] Break tag inside rich text field in lightning

Everything I've tried so far indicates this isn't possible. Every   tag upon saving immediately becomes  . This happens before the before update triggers are run, which limits my possibilities to deal with it. For now I've opted to use css on the website to remove the top and bottom margin from my  tags. This allows me to manually create a distinction between paragraphs and line breaks but it removes some of the design flexibility that should be there.

Update: Salesforce support got back to me and this is 'working as designed'. Their documentation will be updated.

Best Answer

Related Solutions

[SalesForce] Converting Long text area to Rich Text area does not interpret the the HTML tags

[SalesForce] Break tag inside rich text field in lightning

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