[SalesForce] How to redirect SFDC URL clicked outside SFDC to open as a primary tab in Salesforce Console if user has an active session in Salesforce Console

While waiting for my Idea Open Salesforce URLs in emails, chats, etc. in existing Salesforce Console to gather 10k votes, I'd like to understand how best to force a Salesforce URL clicked from an email, chat message, etc., to open on a primary tab in the existing Salesforce Console if the user has an active session in the console.

Current behaviour opens the link on a new browser tab, even if the URL is in the console-style format. SFDC confirms this is working as intended, but that doesn't make it desirable: click three links and you end up with three consoles in three browser tabs, defeating the purpose of the console.

Would this best be tackled as a Chrome extension, using Visualforce to handle the redirect, or via another approach? It's important to maintain robust security.

Thanks in advance for your suggestions.

Best Answer

There's a Chrome Extension out there which address this sad issue, called 'Click-to-Console': Link Here.

Hope this helps.

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