[SalesForce] How to refresh console tab for cases automatically

This is my first time working on service cloud service, i am asked to refresh a primary tab (case) when a field in a child object change.

The case object has a related list for incoming and sent mails. an incoming mail arrive with a status "New" (it depends on your configuration you can change the status if you want to, but this is not the point).

when you click on an "New" incoming mail to reply, its status changes from "New" to "Read" and the console by default creates a new tab to display the record (the child record meaning "EmailMessage" record) while keeping the Case tab unchanged. and Here comes the point: the mail status in the Case tab (related list part) is still has a status "New" although it has been changed to "Read" and need to be refreshed to catch the change.

Is there a way to refresh the case tab automatically when i click on an incoming mail (and thus change the status) without the need to refresh it manually ?

Best Answer

Actually, there is a Push Notifications feature in the Service Cloud Console that I was unaware of, there is even a Trailhead that covers this.

In order to enable it:

Go to User Name | Setup | Create (Under App Setup) | Apps

Click edit next to the "Support Console" application

Scroll to "Choose how Lists Refresh" and select "Refresh List"

Click the "Select objects and fields for notifications" link next to "Choose Push Notifications"

On the Push Notification page, Click the Edit Button.

Select the "Cases" object in the available items and click the Add button to move it to the Selected items.

Next to the "Chose fields for push notifications" the Cases object should now be shown. Click the Edit link next to it to select the fields that will trigger a refresh.

On the "Select Cases List fields" Selects the fields you want to trigger a refresh I created.

Save

The documentation can be found here

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[SalesForce] How to get an LWC component on a record page to refresh when that page is updated

ADDED

wire service getWorkingDays is dependent on record.id. So, this wire will invoke again only when record.id changes. But, although getRecord service is invoked every-time record is updated, its id never changes and so getWorkingDays is never getting invoked again.

You can use imperative apex call and use it inside getRecord function or you can try refreshApex inside getRecord

OLD ANSWER

getRecord from uiRecordApi is based on lightning data services and so it will be invoked automatically when the record is updated.

Sample JS code:

import { LightningElement, wire, api, track } from 'lwc';
import { getRecord } from 'lightning/uiRecordApi';

export default class Poc extends LightningElement {
    @api recordId;
    @track account;

    @wire(getRecord, { recordId: '$recordId', fields: [ 'Account.Name', 'Account.Phone' ] })
    getaccountRecord({ data, error }) {
        console.log('accountRecord => ', data, error);
        if (data) {
            this.account = data;
            this.processRelatedObjects();
        } else if (error) {
            console.error('ERROR => ', JSON.stringify(error)); // handle error properly
        }
    }

    processRelatedObjects() {
        console.log('processRelatedObjects for => ', JSON.stringify(this.account));
        // further processing like refreshApex or calling another wire service
    }
}

Proof:

Added based on comments:

Its working even for related list:

Best Answer

Related Solutions

[SalesForce] How to get an LWC component on a record page to refresh when that page is updated

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