[SalesForce] How to use mobile connect SMS in Journey Builder

i have created a send able DE with mobile number and i am using same DE as a entry source in the Journey builder,

created Outbound SMS with personalization.

In Journey builder i have configured the SMS send activity.
activated the journey immediately, but not got any SMS.

i have checked in Event Result of the entry source, it is showing contact evaluated =5 Contact accepted =0

Attached screenshot.

Can you suggest, where i am doing wrong or procedure and rules to use mobile connect SMS in journey builder.

enter image description here

Best Answer

First check your DE attribtues. The DE should contain Subscrirbey key with Text as datatype, an email address with an email address as datatype and a phone number field.

In the send relationship, subscriber key should be related to "All subscribers"

Next step, Configuring journey SMS activity.subscriber opt-in choices

If you have selected, Send only to contacts who are subscribed currently, then you need to create a mobile contact list and loaded all your mobile numbers, locale and subscribed to a keyword or You can choose Subscribe all Contacts to a keyword. This will subscribe contacts’ phone numbers in real-time to a keyword of your choice as they hit the activity.

The last step, Make sure you have chosen the correct phone field in the journey settings.

Note: Your phone number should also contain the country code. Example: Singapore country code: 65 Mobile Number: 9898 9898 so Valid phone number is: 6598989898 enter image description here

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