[SalesForce] HTMLElement.click() not working in IE10 for custom button

I created a custom button on the Quote object that executes JavaScript, and everything works fine except for a critical call to HTMLElement.click(). The kickers to this problem are:

The button works fine in Firefox and Chrome, just not in IE10
The same code works when I run it from IE10's developer tools Console

Does anyone have any ideas why this is happening? And any workarounds?

I can reproduce the problem consistently via the following steps:

Create and activate at least two new quote templates, e.g., "United States Standard Template" and "United Kingdom Standard Template"
Create a custom button on the Quote object labeled "Create My PDF", which executes the following JavaScript: document.getElementById("createpdf").click();
Add the custom button to an applicable Quote page layout, making sure the standard Create PDF is also present
Open IE10, and on a Quote detail page, click the Create My PDF button. Nothing happens. But if you press F12 and run the exact same JavaScript in the Console, it works as expected.

Best Answer

After digging deeper into the standard Create PDF button, I discovered a hidden anchor element that contained the actual JavaScript call for selecting a template. I modified my code to click this anchor tag instead, using jQuery.

$(".chooseTemplates")[0].click();

Related Solutions

[SalesForce] Overriding Create PDF button on Quote object to choose the default template

I looked at the code for the create PDF button in the below image enter image description here and created a new custom button with that code and now it works fine and I successfully skipped the step of choosing the template.

Below is the new custom button with code from the above step:

enter image description here

[SalesForce] Custom Button is not working for other profile except admin

As you are saying all object permissions are present for the user, please check if the user has API permission available.

To function the OnClick JavaScript button permission the profile should have this permission enabled.

You can check this by going to Setup -> manage users -> profiles -> Under the "Administrative Permissions" area --> "API Enabled" check box.

Also you should update your code as below to capture the error message and display it as alert message. Based on the error message you can fix the issue.

{!REQUIRESCRIPT("/soap/ajax/19.0/connection.js")} 
{!REQUIRESCRIPT("/soap/ajax/19.0/apex.js")}
if ("{!Patient_Services__c.Service_Invoiced__c}" == "0") {
    if ("{!Patient_Services__c.Who_to_Invoice__c}" == "Facility Account") {

        var c = new sforce.SObject("Patient_Services__c");
        c.id = "{!Patient_Services__c.Id}";
        c.Ready_for_Billing__c = "1";
        var result = sforce.connection.update([c]);
        if (result[0].getBoolean('success')) {
            alert('success!'); //Just for testing, You can remove this
            window.location.reload();
        } else {
            alert('An error occurred updating this record:\n\n' + result[0].errors.message);
        }
    }
}

Related Topic

[SalesForce] Lightning “Save to Quote PDF” button not working with no sys-admin user