[SalesForce] Import Salesforce Data extension

I am a new Salesforce Marketing Cloud user and trying to explore Salesforce Data extensions.

I have got access to client's Marketing Cloud instance, but for some reason, I am not able to view "Import" option under interactions in Email studio. I have already configured the Marketing Cloud connect in Salesforce and also setup the Salesforce Integration in Marketing Cloud.

Am I missing some configuration in Marketing Cloud?

TIA

Best Answer

@Salesforcesmarty It sounds like either you do not have permission to create/view Import Activities, are assigned to a role where the permission is denied or the Business Unit you're working in has been denied this permission.

If you can access the "Admin -> My Users" section of Email Studio and then view the roles and permissions assigned to you for the Business Unit concerned, this may help you to resolve the issue:

enter image description here

For more information on managing users, please see online help here:

http://help.marketingcloud.com/en/documentation/marketing_cloud/administration/users/

For more details around permissions and roles within Marketing Cloud, the section of help that'll likely be of interest is here:

http://help.marketingcloud.com/en/documentation/marketing_cloud/smc_roles/

Related Topic