[SalesForce] Inactive users and User licence usage

This question has been bothering me for quite a while. I've always simply assumed, "deactivating users will not increase the number of available user licences".

The help document says:

A deactivated user doesn't count against your organization’s
available user licenses. However, deactivating a user doesn't reduce
the number of licenses for which your organization is billed; you must
change your organization’s license count to change your billing

Does this mean:

  1. We have to manually (how?) reduce the number of licenses?
  2. It is possible that an org is billed beyond the available user licenses?

Does this affect user licences and feature licences the same way?

Best Answer

You won't be billed beyond the available licences, you're just billed for the licences you have. That said, you may not be using all of your licences if you have deactivated some users and not added new users.

To reduce your licence count your administrator must file a case with support, using "Licence Reduction" as the subject line as shown in this knowledge article.

So yes you do have to manually reduce licences by filing a case. As for features I'd expect those to work in the exact same way.

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