I am trying to insert a case in apex and set the owner to a specific user id.
However active assignment rules are rerouting the case.
In apex, how would I disable the use of active assignment rules upon insert as you can on the default case creation.
In the case history I can see the owner is going to the user id I set, but the assignment rule changes it on creation.
activeCase.OwnerId = createCaseOwnerId;
insert activeCase;
I would reckon you need to specify the assignment rule to use use the Database.DMLOptions
Database.DMLOptions dmo = new Database.DMLOptions(); dmo.assignmentRuleHeader.useDefaultRule= true;
No need for a trigger. You can do this directly from the case layout page. Edit the case layout that you want to have this box checked by default, and click Layout Properties.
You will see a 'Case Assignment Checkbox' section with two checkboxes, the first to show on the edit page, and the second is to chekc it by default. Check the box that you want it checked by default.
Best Answer
You have to disable the case assignment while inserting. You can do that using DMLOptions.