In SFDC live Agent – Can we customize the window that customer sees during the time they wait to be connected to an Agent after they accept the chat ?
What we are trying to do is – show the customers their number in the queue while they wait to be connected to an agent.
Below is the Out of the box screen that we want to modify –
Best Answer
Yes, it is possible, you can do this by creating a custom chat window. This is explained in the Live Agent Developer guide, see the section title "Customize Chat Windows with Visualforce "
Here is a snippet from the code sample provided by Salesforce: