[SalesForce] Is it possible to stop or redirect auto reply messages when sending emails out with Exact Target

We send quite a lot of campaigns out everyday using Exact Target and the out of office / auto replies can fill an inbox very quickly. Is there a way to stop us receiving the automatic responses / re-divert them to another set up mail box for this purpose alone?

Kind Regards
Paul

Best Answer

I would setup Reply Mail Management to delete auto-replies and out-of-office replies. Refer to the RMM documentation which explains:

When you configure RMM, you indicate how you want the reply rules to identify and respond to the replies that subscribers send:

Delete auto-replies and out-of-office replies. If you select Yes, RMM deletes messages that contain any of the following terms in the message header, email Subject line, email From address, or the first 200 characters of the email body. If you select No, RMM forwards the messages to a forwarding address that you specify.

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[SalesForce] Sending MMS through Exact Target

Manoj, See the Message Contact Send API with the optional Content URL.

https://code.exacttarget.com/api/messagecontact-send

here's an example API call:

POST https://www.exacttargetapis.com/sms/v1/messageContact/MzA6Nzg6MA/send?access_token=...
Content-Type: application/json
{
    "mobileNumbers": [
    "13175551212"
    ],
    "Subscribe": false,
    "Resubscribe": false,
    "Override": true,
    "messageText": "Welcome to Code@",
    "ContentURL" : "http://image.exct.net/lib/fe6d15707662057c7411/m/1/dj_CC_AUS.jpg"
}

I would suggest looking at the getting started guide to setup your MMS message and message ID:

https://code.exacttarget.com/content/mobileconnect-getting-started-0

David Galante
MobileConnect Product Manager
@davidgalante

[SalesForce] Sending personalised email with attachment using Exact Target / Marketing Cloud

Here's some info on it: Email Attachments

The personalized content will need to be available to SFMC either on their FTP servers, a publicly accessible website or in the SFMC Portfolio. You can create Portfolio items with the SFMC API.

The AMPScript required for the attachments is pretty simple, however there's not much available in the way to of error handling (e.g. what happens when an attachment doesn't exist).

You'll need to contact your SFMC rep and/or SFMC Support for provisioning. There's a per-email charge.

Best Answer

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[SalesForce] Sending MMS through Exact Target

[SalesForce] Sending personalised email with attachment using Exact Target / Marketing Cloud

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