[SalesForce] Knowledge article not displaying body

I'm working on knowledge for the first time, think I set it up correctly. But when we create articles, there is a summary field but no field for the article text itself. Have been searching for hours, but can't find out what's wrong. Anyone having a clue of what I'm missing?

Best Answer

By default, the only standard fields provided on article types are: Article Number, Summary, Title, and URL Name. If you want other fields, like a rich text area to hold some kind of information, you need to add it as a custom field to the article type. The article types are customizable objects and you need to configure them according to your individual needs.

See also: Add Custom Fields to Article Types

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