[SalesForce] Live Agent Chat email to user after chat ended

I have a requirement of sending an email to the user, once the Live Agent, ends a chat. I have a
pre chat form page, where in I will taking the user's email id. I need to send an email to this email id, once the agent ends the chat.

It would be great if any suggestions are provided. Thanks in advance.

regards,
PH

Best Answer

Assuming you already stored the email in the Live Chat Transcript, all you would need to do is to create a workflow rule on that object to send an email to that email address.

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[SalesForce] Live Agent Pre Chat Form – popup window size

Thanks to Jon Aniano ‏@jonaniano " There is an undocumented method for this (will be documented in Summer - SAFE HARBOR applies). You can use it today.

Before your "init" call in your deployment code: liveagent.setChatWindowHeight(500); liveagent.setChatWindowWidth(500);

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[SalesForce] Adding chat transcript to case in Live Agent

You can automatically attach the transcript to a record i.e. a case by using the saveToTranscript method. Depending on wheter you are using the pre-chat API or deployment API all you have to do is follow the instructions on the developer guide to automatically related the transcript to the case.

findOrCreate.saveToTranscript

Syntax

 <input type="hidden" name= "liveagent.prechat.findorcreate.saveToTranscript: String
    entityName" value= "String transcriptFieldName" />

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