[SalesForce] Live agent chat without popup window

Is it possible to start the chat but without opening new window? I would like to have the chat inside a div on existing page. I don't want pre chat forms or anything like that. Just start the chat inside existing page. I'm using Deployment API to setup and initiate chat.

Best Answer

Yes it is possible to do so by using "startChatWithWindow()" from the Live Agent API. By passing in the name of an iFrame it will open up the chat within the iFrame instead of a new window.

The documentation can be found below.

http://www.salesforce.com/us/developer/docs/live_agent_dev/index_Left.htm#StartTopic=Content/live_agent_launching_chat_request_API_startChatWithWindow.htm

Related Solutions

[SalesForce] Live Agent Pre Chat Form – popup window size

Thanks to Jon Aniano ‏@jonaniano " There is an undocumented method for this (will be documented in Summer - SAFE HARBOR applies). You can use it today.

Before your "init" call in your deployment code: liveagent.setChatWindowHeight(500); liveagent.setChatWindowWidth(500);

where (500) in the example above would be your size in pixels. Hope this helps "

[SalesForce] Setting Language or Live Agent Custom Chat

You could create a controller for your chat window and do something like this:

public with sharing class mychatcontroller{

          public string getChatLanguage()
          {               
                string chatURL=EncodingUtil.urlDecode(ApexPages.currentPage().getUrl(),'UTF-8');
                return chatURL.substringBetween('language=','#');
          }

}

And then on your page

<apex:page showheader="false" controller="mychatcontroller" standardstylesheets="false" language="{!ChatLanguage}">

Best Answer

Related Solutions

[SalesForce] Live Agent Pre Chat Form – popup window size

[SalesForce] Setting Language or Live Agent Custom Chat

Related Topic