I am trying to create a case using liveagent prechat API as explained in this link http://peterknolle.com/live-agent-pre-chat-api/. The case is created successfully but there is also a new case open along side as shown in the screenshot. How can I stop this new case from opening as I have already created a new case?
Best Answer
This is happening because when you have added Liveagent console to an app you might have specified to open New Case form.