I'm trying to add a liveAgent chat button on a customer community, when I add the button on the footer of the napili template liveAgent seems to lose track of the button and doesn't update according to agents online/offline status.
The button is correctly placed and initialized, but the request to check availability is never made.
If I place the button on another part of this template it works as expected, thats why I think the problem is not the implementation I made. I'm also checking the JavaScript console and there are not errors thrown.
has anyone been able to add a button like this on the footer of the template?
thanks
Best Answer
the problem was that buttons in the napili template took longer to render when they were placed in the footer.
I updated the logic which controlled the live agent initializations and the buttons began to work as expected.
sorry the confusion!